Technical Support
Select the product you would like technical support for below. For support involving Germgard, Freedor Pro, Dorgard Pro and Digital Messaging Service (DMS), please contact us.
Dorgard
A wireless fire door retainer that holds open fire doors, allowing them to automatically close on the sound of the fire alarm.
How long do the batteries last?
I want to set my Dorgard to release at night. How do I do this?
Insert the batteries at 12:00 noon for real-time. See dip switches on the back. Select 4, 3 or 4&3 for release at 20:00, 21:00 or 22:00. For more information, contact Customer Support.
What do the beeping tones mean?
| Sound | Problem | Solution |
| Repeated hi hi hi hi lo lo lo lo (4hi4lo) | Plunger problem | Check the condition of the rubber foot, check how the plunger sits in the floorplate cup, check the plunger is not jammed |
| Repeated single beep every couple of seconds | Battery insertion problem | Check how batteries are inserted, battery compartment secure with top flush to the unit |
| Repeated hi lo lo lo | Low battery power | Replace batteries |
| Single hi lo every 15 minutes or so | Batteries starting to wear low |
Should I use a particular type of battery and can I use rechargeable ones?
Rechargeable batteries should never be used. Duracell Pro-cell L414 or any alkaline C-LR14 batteries can be used. Contact us or your supplier if you need more, or you can order them through our online shop.
One of my Dorgards is releasing to no apparant sound. What could be the problem?
There are a few reasons as to why this may be happening.
1. Dorgard will carry out a self-test 12 hours after battery installation and then every 7 days after that. During the self-test, Dorgard will automatically release, meaning that the doors will be allowed to close. If Dorgard detects a fault during these tests, it will sound a warning tone and won’t allow you to retain the door.
2. There could be a plunger issue. Sometimes the plunger will release if it doesn’t have good purchase with the ground or floorplate. Check the Dorgard has been installed properly and the rubber foot is not worn. We can supply new rubber feet if required, just contact our customer service team or buy online.
3. The sensitivity may need to be adjusted. To adjust the sensitivity, refer to your fitting and operating guide or call our customer service team. They are happy to help.
Why is the door creeping closed when the Dorgard plunger is pressed down fully?
Does the rubber foot make contact with the floor when the plunger is pushed down? If not, try repositioning the Dorgard unit on the door so that the rubber foot makes better contact with the floor. If this can’t be done or if it’s the floor type causing creeping, fit the floor plate to provide a more stable contact for the rubber foot.
Why is my Dorgard not holding the fire door open?
Check the plunger is pushed down and the battery compartment is closed. Check that the Dorgard is installed on the open side of the door.
How often should I maintain my Dorgard?
Fireco offers annual maintenance plans, for more information, please contact our customer service team.
Still got questions? Contact us by phone, email or use the live chat. We are available every weekday from 9am – 5pm.
Dorgard SmartSound
A wireless solution for legally holding open fire doors, automatically releasing them to close when a fire alarm sounds. Dorgard SmartSound combines the ever-popular Dorgard with brand-new SmartSound noise-filtering technology.
How long do the batteries last?
Dorgard SmartSound batteries should last up to 3 years with normal use.
What do the lights mean?
We have two different label versions, depending on when your unit was purchased.
Dorgard Smartsound’s purchased before April 2020 will have a label like the one pictured below. The lights (or ‘LEDs’) are Fire, Power and Fault. They light up to indicate fire alarm, battery power level, or fault condition.
Dorgard SmartSound’s purchased after April 2020 will have a label like the one pictured below. The lights (or ‘LEDs’) are Radio, Fire, Power and Fault. The Radio light is not currently in use.
Should the LEDs be lit up?
No LED’s are lit in normal use. They light up to indicate Fire alarm, battery power level, or fault condition.
How do I set the Anti Drag (carpet friendly) feature?
Push the plunger down and manually release it five times in one minute. When this anti drag feature has been set correctly, your unit will beep once. Once you’ve done this, the door will automatically release if someone tries to drag it.
Why is Dorgard SmartSound releasing when I move the door?
The carpet safe feature means the plunger cannot be dragged across your floors.
Will Dorgard SmartSound work with my voice alarm?
Yes. Most voice alarms have a tone which sounds for 3-8 seconds prior to the voice evacuation message. Dorgard SmartSound will recognise this tone and close the door.
How often should I maintain my Dorgard SmartSound?
Fireco offers annual maintenance plans, for more information, please contact our customer service team.
Freedor SmartSound
An overhead door closer which makes opening and closing a fire door effortless.
What do the lights mean?
The lights, or LEDs, indicate radio, fire, power and fault.
Should the lights be on?
No LEDs lit in normal use. They light up to indicate fire alarm, battery power level or fault condition.
Why is my Freedor SmartSound beeping?
This is possibly due to a fault with your Freedor SmartSound. Please contact our customer service team.
My Freedor SmartSound is not holding the door open. What can I do?
Try doing a full reset on the Freedor SmartSound. If you are unsure how to do this, please contact our customer service team.
How often should I maintain my Freedor SmartSound?
Fireco offers annual maintenance plans, for more information, please contact our customer service team.
How long does the Freedor SmartSound battery pack last?
Battery Life – Under test conditions, and in certain environments, battery life may last up to 3 years. BS7273-4 recommends that all primary (non‑rechargeable) batteries that are required to provide power for the correct operation of equipment necessary for compliance, should be replaced annually.
Still got questions? Contact us by phone, email or use the live chat. We are available every weekday from 9am – 5pm.
Deafgard
Deafgard is a portable device which alerts people in an emergency. Designed for the deaf and hard of hearing, Deafgard has a vibration pad and flashing light which wakes people up on the sound of the alarm.
How long do the batteries last?
The device operates for up to two days on a full charge and should remain plugged in when not being transported. It is recommended that the Deafgard is recharged every few months to maintain battery health.
Why didn't Deafgard react to the fire alarm?
If Deafgard fails to respond to the alarm, check that the alarm is 75 dB and is a continuous sounder, rung for at least 30 seconds. Deafgard will not respond to voice message alarms. To discuss this in more detail contact our customer Support team who will give you more guidance.
Why isn't the pillow pad vibrating?
Check that Deafgard is switched on at the back and the display turns on when pressing the keypad. If the display doesn’t turn on, the Deafgard may require charging for up to 10 hours. Also check that the cable from the pillow pad is connected securely to the Deafgard unit and that the pillow pad is not in the cradle.
Why are the lights not flashing?
Check that Deafgard is switched on at the back and the display turns on when pressing the keypad. If the display doesn’t turn on, the Deafgard may require charging for up to 10 hours.
Why is there no display on the LCD?
The LED display will only turn on in an alarm condition or if the keypad is pressed. If the display does not turn on when pressing the keypad, make sure the Deafgard is switched on at the back. If the display doesn’t turn on after turning on the unit, then the Deafgard may require charging for up to 10 hours.
What do the error messages mean?
How to troubleshoot and reset.
- Turn off the Deafgard using the small sliding switch at the back of the unit.
- Charge the Deafgard for up to 10 hours using the supplied USB-C and plug adapter.
- Turn on the Deafgard using the small sliding switch at the back of the unit.
- The display should turn on displaying ‘initialising’ and then show the time.
Remove the pillow pad from the cradle. - Perform a self-test by pressing the Snooze/Light button for 3 seconds.
- The Deafgard should display FIRE with the strobe light flashing, the red status light on and the pillow pad should vibrate.
- After 10 seconds, the test should stop.
- The screen should show the time.
- The strobe should stop flashing, red light should turn off and the pillow pad should stop vibrating.
- The display will turn off after 10 seconds.
Test the unit, and if the fault persists, contact Customer Support.
Still got questions? Contact us by phone, email or use the live chat. We are available every weekday from 9am – 5pm.
Germgard
Germgard is a smart sanitising system, designed to promote good hygiene practices to building users. Using digital signage, it alerts users to sanitise their hands before gaining entry.
How do I install Germgard?
Connections into the Germgard are made by pushing the wire into the terminal block (small wires may need the raised orange part to be pushed down at the same time).
Do not turn on until all connections have been made.
AC/DC Power Supply
Prior to plugging into the mains, connect the power supply negative wire to the Germgard -V, and the positive power supply wire to the Germgard +V.
PIR Sensor
Wire from the PIR -V to the Germgard -V.
Wire from the PIR +V to the Germgard +V.
Wire from the PIR ‘COM’ to the Germgard ‘COM’.
Wire from the PIR ‘NC’ to the Germgard ‘NC’.
HDMI Screen
Connect from the screen to the Germgard unit with the HDMI cable.
How do I connect Germgard to my access control system?
Germgard provides a relay output for access control and automatic door integration. Please contact us on 01273 320650 for specific access control system wiring diagrams.
Still got questions? Contact us by phone, email or use the live chat. We are available every weekday from 9am – 5pm.