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CASE STUDY

The Safety Centre

SECTOR

Wholesaler
Fire Safety Supplier

CUSTOMER REQUIREMENTS

Improve fire
safety in hotels

SOLUTION

Deafgard

About The Safety Centre

The Safety Centre specialises in supplying, installing and maintaining safety systems. It has a wide range of products and services including fire alarms, fire extinguishers and risk assessments. 

The Safety Centre specialises in recommending quality products for its loyal customer base.

Babette Potter, a Sales Administrator at The Safety Centre, advises on fire safety solutions. Babette said: “We send out quotations, put through orders and give advice on what is most suitable for our customers’ requirements.”

THE PROBLEM

Help hotels meet the needs of the deaf and hard of hearing

The Safety Centre found hotels were looking for a fire safety product that complied with regulations and provided reassurance and independence to their deaf and hard of hearing guests. There are nine million deaf and hard of hearing people in the UK, so there is a real need for deaf assistance solutions to open up more inclusive facilities and improve fire safety standards.

THE SOLUTION

Deafgard is a reliable choice for hotels

Deafgard is a portable wireless device which alerts people in an emergency. It works by placing the vibration pad underneath the sleeping person’s pillow or mattress. The pad vibrates on the sound of the alarm and awakens the person, so they can quickly get to safety without extra assistance or intrusion.

Babette said: “Most of our Deafgard customers are hotels. The owners and maintenance staff commonly require a solution to accommodate guests who are deaf or hard of hearing. We have been selling Deafgard for years as it’s reliable and easy to use, and helps hotels comply with the Equality Act 2010.”

The Outcome

  • Established demand of Deafgard from The Safety Centre’s customer base.
  • Beneficial working relationship with Fireco.

Deafgard has proven to be a profitable, simple and popular product for The Safety Centre.

 

Deafgard

Deafgard is a portable device which alerts people in an emergency. Designed for the deaf and hard of hearing, Deafgard has a vibration pad and flashing light which wakes people up on the sound of the alarm.

“The Deafgard unit provides our hotel customers with a reliable solution that ensures deaf and hard of hearing guests will be alerted if a fire breaks out. There is a continuous and steady demand from our customers and the feedback they give us is that Deafgard is straightforward, easy to use and gives their guests freedom.”

“The working relationship with Fireco is consistently reliable. We receive all deliveries quickly and I can always call my Account Manager if I need to ask any questions or find out more information. It’s very rare that there is an issue, but we know that if there is they will sort it out and assist straight away. I definitely recommend Fireco.”

Babette Potter

Sales Administrator at The Safety Centre

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