Fireco Ltd understands its responsibilities under the Data Protection Act 2018 commonly known as GDPR and only uses data in an appropriate and lawful manner. This policy outlines the use of data in regards to Privacy. 

We keep our Data Protection policies under regular review.

What information does Fireco collect?

• We collect business entity information such as, but not limited to; business name, address, VAT number, company registration number, and employee details such as name, position, work-related telephone numbers and work-related email addresses.
• We collect business employee information such as, but not limited to; name, position, work-related telephone numbers and work-related email addresses.
• We collect personal identification information, such as, but not limited to; name, address, phone number, mobile number and email address.

How Fireco obtains your information

Most of the personal information we process is provided to us directly by you this includes but is not limited to;

• Enquiring about our products and services 
• Requesting information or a quote 
• Placing an order 
• Completing a customer survey or providing feedback by email or message board
• Attending  a webinar
• Subscribing to any of our digital services

Data is also collected when you view our website via your browser’s cookies.

We may also receive personal information by purchasing data through recognised business directories.

We may ask for your consent to share your details with the third-party webinar speaker. We do use third parties to process data for Fireco i.e. MailChimp to run email campaigns. We do not share or sell your personal information with third parties. You can unsubscribe at any time.

We may share the data we collect with our customer’s authorised representatives (i.e. customers’ installer, Fire Panel contractor), with the customer’s consent and for business purposes only.

Legal basis for processing information

Under GDPR the lawful basis for processing this information is:

1. Your consent. 

• We will use your data that is held within our CRM to carry out tasks such as but not limited to; processing an order, managing your account, contacting you to arrange site visits and follow-ups and emailing you about Fireco products and services.  
• For credit accounts, we may use your business data to carry out a check with a recognised credit reference agency.
• Fireco may use certain data such as your name, email address and phone number as part of our DMS, RollCall and InSite subscription services.  We process this data to send additional notifications.

You are able to remove your consent at any time (see the Opt-Out section below). 

2. We have a legitimate business interest.

• Fireco sells directly to other businesses (B2B) and consumers (B2C).
• For B2B, we collect information on other businesses that are likely to have a legitimate business interest in our products and services. 
• For B2C, we collect personal information such as your address, phone number and email address, where you have given it to us for a legitimate reason.  

How we store your personal information

Your information is securely stored. As the nature of our business is fire safety, records may be kept indefinitely.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.  (Also known as the Right-to-be-Forgotten).

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Opt-out

• You have the right to opt-out of communications from Fireco at any time. 
• Our marketing emails always provide you with a way to unsubscribe. 
• If you have received a call from us and you ask us not to be contacted again, we will respect these wishes and have processes in place to ensure that your personal information is not used to contact you again. 
• Businesses can use the Corporate Telephone Preference Service if they do not wish their businesses to be contacted. 

Right to be forgotten

• If you choose to opt-out of communications, Fireco can still hold on to personal information that we have legally collected about you. 
• The right to be forgotten means that if you request it, we will delete the personal information we have about you. We will process your Right-to-be-Forgotten and delete your data, however, we may have a legal requirement to keep records (such as financial transactions). 
• We understand that failing to remove the data or using it again for marketing purposes, would be a breach of GDPR.
• If you would like to opt-out or use your right to be forgotten, you can leave us a message here.

Representation of data subjects in the EU

• We value your privacy and your rights as a data subject and have therefore appointed Prighter as our privacy representative and the point of contact. 
• Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or right-to-be-forgotten). 
• If you want to contact us via our representative Prighter or make use of your data subject rights, please visit: https://prighter.com/q/14478629 

Our contact details 

Should you have any questions or wish to make a request please contact us at the below details:

Fireco Ltd

5 Grange Road

Southwick

BN42 4DQ

Phone Number: 01273 320650

E-mail: gdpr@fireco.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the above details and this will be handled through our complaints procedure.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://ico.org.uk/make-a-complaint/