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Frequently Asked Questions

Click below to find the answers to frequently asked questions.

If there’s anything else you need help with, please visit our user documents page or contact us.

Residents in my care home want to keep their bedroom doors open. Is it okay to install Freedor SmartSound on these doors?

Yes, Freedor SmartSound can be installed on bedroom doors. Freedor SmartSound is ideal in a care setting as it takes the weight out of heavy doors, making them easy to open, which is very useful for those with reduced mobility. It holds the door open at any angle so residents can have the door open slightly or fully. With Freedor SmartSound installed, the door will close on the sound of the fire alarm so it will keep residents safe.

My Freedor SmartSound is not holding the fire door open. What can I do?

Try doing a full reset on the Freedor SmartSound. If you are unsure how to do this, please contact our customer service team.

Why is my Freedor SmartSound beeping?

This is possibly due to a fault with your Freedor SmartSound. Please contact our customer service team for assistance.

How long is the warranty on my Freedor SmartSound?

Three years.

How long do the batteries last on my Freedor SmartSound?

Generally speaking the batteries will last three years, but this does depend on use. If your Freedor SmartSound is activated very frequently, the batteries may not last three years.

I have installed my Freedor SmartSound and it doesn't seem to be working. Why is this?

Please contact our customer service team for assistance.

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