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Freedor Frequently Asked Questions

Click below to find the answers to frequently asked questions.

If there’s anything else you need help with, please visit our user documents page or contact us.

Residents in my care home want to keep their bedroom doors open. Is it okay to install Freedor on these doors?

Yes, Freedor can be installed on bedroom doors. Freedor is ideal in a care setting as it takes the weight out of heavy doors, making them easy to open, which is very useful for those with reduced mobility. It holds the door open at any angle so residents can have the door open slightly or fully. With Freedor installed, the door will close on the sound of the fire alarm so it will keep residents safe.

My Freedor not holding the fire door open. What can I do?

Try doing a full reset on the Freedor. If you are unsure how to do this, please contact our customer service team.

Why is my Freedor beeping?

This is possibly due to a fault with your Freedor. Please contact our customer service team for assistance.

How long is the warranty on my Freedor?

Two years

How long do the batteries last on my Freedor?

Generally speaking the batteries will last two years, but this does depend on use. If your Freedor is activated very frequently, the batteries may not last two years.

I have installed my Freedor and it doesn't seem to be working. Why is this?

After installation, make sure you press the red ‘set’ button on the side of the unit. If you are still having problems, please contact our customer service team.

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