Tolworth School
Creating a safe and empowering environment at Tolworth School
Hilton Hotel has a head start in safety
Sector
Hospitality
Customer requirements
Efficient evacuation in an emergency
Product provided
Digital Messaging Service (DMS)
"DMS is a high-quality product. Compared to other systems we have used, this product is 100% reliable. And Fireco’s customer service is great."
Glenn Bray
Maintenance Manager at the Hilton London Gatwick
THE PROBLEM
Delayed emergency response
The Hilton London Gatwick required a solution that would enable more efficient evacuation in an emergency. Glenn Bray, Maintenance Manager, said, “We always had to rely on contact from the hotel if there was an emergency when on-call. There are 820 bedrooms in this hotel, so if we have to fully evacuate, there’s a lot to deal with.
“Contacting the relevant staff that were off-site to alert them of the situation was time-consuming, so we needed a solution that would allow us to act more quickly.”
The hotel also looked for a device to help deaf or hard-of-hearing guests. Glenn said, “We needed something that would give our deaf guests independence and more freedom without being intrusive.”
the solution
Safer environment for staff and guests
The hotel arranged for the installation of DMS, a notification system that sends a bespoke text message to users automatically when a fire alarm sounds. DMS proved to be a useful and efficient way to alert staff and guests in an emergency.
Glenn said, “DMS works well for us as a backup system for all our managers. We all receive a text when the alarm activates, which is very important as it saves time in an emergency situation. It means we have more time to safely prepare for an evacuation.”
“Equally, it provides a vital service for those who are deaf or hard-of-hearing and staying at the hotel. It gives these guests peace of mind and independence to freely go where they please in the building, with the reassurance that they will be swiftly notified in an emergency.”
The Outcome
- Quicker reaction time for staff when the alarm sounds
- Independence and reassurance for deaf and hard-of-hearing guests
- Improved safety.
Find out more about Digital Messaging Service (DMS) here
DMS is a mass notification system that can send emergency text, email, Whatsapp or voice messages to an unlimited amount of users who are subscribed to the service.
DMS is also available as part of our subscription service Compliance as a Service.
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